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Ordering From Feminine Wear: Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. If you would like your order sent to a different address please could you put the address in the comments box. Payment: We accept the following forms of payment: Credit / Debit card - This is the quickest and easiest way to pay, with a credit or debit card. Just click on SagePay when you checkout. Because we pride ourselves on discretion, our transaction will appear on your statement as "FW Products." PayPal - PayPal allow you to pay in any currency. Cheques/Postal Orders Cheques and Postal Orders in UK pounds sterling only. Please make your cheque or Postal Order payable to "Feminine Wear" and post to: Feminine Wear, 2 Chessel Crescent, Southampton, SO19 4BS. UK. Your order will be dispatched as soon as your cheque or Postal Order has cleared into our account, which usually takes 3 working days. Bank Transfer We accept BACS transfers or deposits into our bank account. Please contact us for our bank details if you would like to pay this way. Please note that we only accept deposits in UK pounds sterling. Returns: If you are not happy with your purchase, please return it to us within 7 days. We will refund you, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item has arrived damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal Mail or Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. If the product is faulty we will offer you a replacement product or a refund. We would also refund your postage costs. Please contact us initially to discuss the fault with your product. Please note that due to hygiene reasons we cannot accept the return of any used menstrual products. Contact us: Address Feminine Wear
2 Chessel Crescent
Southampton
UK SO19 4BS Telephone 0844 3573504 Lines are open from Monday to Friday 9.0am to 5.00pm. If we are unavailable please leave a message and we will return your call as soon as possible. Email - info@ femininewear.co.uk Customer Service At Feminine Wear we are dedicated to providing a comprehensive range of top quality reusable menstrual products. We like to give our customers the best choice available. We source sanitary pads, natural sea sponges and menstrual cups from suppliers around the world and in the UK. We are always open to customer requests and comments and we will try to source particular products for you. We pride ourselves on customer service with a personal touch. As a customer you can expect A quick dispatch of your order – All of our products are in stock and we post orders from our warehouse from Monday to Friday. Customers usually find that their order is dispatched within a day or two of placing the order. And we always post First Class.
To be kept informed – You will be kept informed of the status of your order.
To be listened to and answered - All enquiries will be responded to within 24 hours. Top quality products – All of our products must meet certain standards to be accepted on the website.
A friendly personal service – We are here to help so if you have any concerns or would like to suggest a new product then please contact us. Your privacy respected - We will not disclose your personal details or discuss your order with anyone outside of the business. Thank you for choosing Feminine Wear for your menstrual products!
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