Returns & Exchanges
You can cancel your order within seven working days of the day of receipt.
If you do wish to cancel your order please notify us by quoting your name, order number and details of the items ordered:
* by email to firstname.lastname@example.org
* by post to:
Basepoint Business Centre
SO14 5FE UK
Please note that we will be able to action your enquiry sooner if you contact us via email
For reasons of personal hygiene we are unable to offer a refund or exchange on the following products:
Cloth menstrual pads
Cloth menstrual pad liners
In the event that you receive a faulty item, please return it to us at the above address for an exchange or refund.
The goods should be returned in their original packaging, within 14 days of receipt. Items that are returned soiled or damaged will be rejected and returned without refund.
If you return goods, please retain proof of posting from your local Post Office.You will be responsible for the returned products until they reach us.
Your refund will be credited back onto the same card or account that you used when you placed your original order.